FAQ

You can find the addresses and operating schedule of our official ticket offices on our website in the Contacts section.

Please call our contact center for further information.

• 🇺🇦 +38-068-770-60-30

• 🇺🇦 +38-068-770-63-30

• 🇵🇱 +48-537-826-008

• 🇵🇱 +48-732-080-198

• 🇨🇿 +42-037-421-94-51

• 🇧🇪 +32-466-903-349

• 🇱🇺 +31-970-102-811-03

The arrival time is indicated taking into account a 3-hour border wait; however, delays unfortunately do happen due to factors such as the slow operation of the State Border Guard Service, weather conditions, and traffic situations. Please plan your time accordingly! If you have a transfer to another mode of transport, we recommend allowing a buffer time of 6 to 12 hours. Thank you for your understanding! Arrival and departure times are indicated in local time.

You can leave a review about your trip at our official email address feedback@klr.com.ua or on our official Facebook page.

Unfortunately, this is not possible. When issuing the ticket, we enter your personal details (surname and first name) as indicated in your international passport. Since the ticket is personalized, another person cannot use it.

The carrier is not responsible for the passenger's documents or border crossing, so we advise consulting the hotline of the State Border Guard Service of Ukraine (SBGS) before purchasing a ticket. Call 1598 for free from a mobile phone. In case a passenger is removed from the bus at the border due to their own fault, the ticket price is non-refundable.

For any inquiries regarding the status of your parcel, please call +38 067 125 97 17

Please contact the company's call center as soon as possible before the bus departs so we can process a refund according to our payment return policy. If you contact us after the bus has departed, the fare is non-refundable.

Available luggage: 2 suitcases, each not exceeding 20 kg, with dimensions of 90x60x40 cm, and one piece of hand luggage up to 5 kg.

The surcharge for each additional kilogram is 1.8 EUR/kg to/from Germany and Spain, or 10% of the ticket price to/from the Czech Republic, provided there is available space in the bus luggage compartment.

For pets, a carrier (with a solid bottom) and the necessary documents for crossing the border are mandatory. More details here: https://klr.com.ua/blog/road-animals.

The transportation of animals is allowed on the company buses of the carrier KLR Bus. A mandatory condition for transportation is the presence of a carrier (with a hard bottom) and all necessary documents for crossing the border. Depending on the weight of your animal, there are certain rules for transportation, which you can familiarize yourself with at the link https://klr.com.ua/terms-and-conditions.

Extra Luggage Reservation

Available only for tickets purchased with early booking.
Included luggage: 1 suitcase up to 20 kg (max dimensions 90×60×40 cm) + 1 piece of hand luggage up to 5 kg.

For each early booking ticket, a second suitcase up to 20 kg (max 90×60×40 cm) can be reserved for:

• Luggage (suitcase) within Czech Republic — 700 UAH
• Luggage (suitcase) to Germany — 1000 UAH
• Luggage (suitcase) to Spain — 1200 UAH or 30 EUR

Additional charges:

For a third suitcase or excess weight beyond the standard luggage allowance, an extra fee applies:

• To Czech Republic — 10% of ticket price
• To Germany/Spain — 1.8 EUR per kg