Loyalty program terms

KLR Family Loyalty Program Terms

The KLR Family loyalty program is a system that allows users to earn cashback for purchasing tickets after completing a trip and use it to pay for future orders.

How does the loyalty program work?

There are four levels through which a user progresses by paying for orders online. With each new level, the cashback that the user can earn exclusively for a completed trip increases. Additionally, upon reaching a new level, the user receives bonus funds as a gift.

Loyalty Program Levels

Explorer

  • Cashback percentage on KLR Bus rides: 5%

  • Bonus for reaching the level: 100 bonus hryvnias

Traveler

  • Cashback percentage on KLR Bus rides: 6%

  • Bonus for reaching the level: 200 bonus hryvnias

Legend

  • Cashback percentage on KLR Bus rides: 8%

  • Bonus for reaching the level: 300 bonus hryvnias

Ambassador

  • Cashback percentage on KLR Bus rides: 10%

  • Bonus for reaching the level: 500 bonus hryvnias

1 bonus hryvnia = 1 real hryvnia.

How to join the loyalty program?

To join the loyalty program, you need to go to the "Loyalty Program" section in your Personal Account on the website, click the "Get Bonuses" button, and fill out the form. Upon joining, the user will immediately receive 100 bonus hryvnias, which can be used for the next trip.

Is the loyalty program available in the app?

We are currently working on implementing the program in the mobile app. However, if a user who previously joined the loyalty program on the website makes a payment in the app, the cashback will still be credited.

How to get cashback?

Cashback is credited for tickets paid for by card after the trip is completed. The amount of bonus funds the user can receive for this order can be viewed when selecting a trip and on the order confirmation page.

Where can you see the amount of bonus funds?

The amount of bonus funds can be seen in the Personal Account on the website.

What part of the ticket can be paid for with bonus funds?

The maximum amount that can be paid with bonus funds is 50% of the ticket price. However, the ticket eligible for payment with bonus funds must cost at least 1000 UAH.

Can promotional tickets be paid for with bonus funds?

Yes, you can pay 50% of the ticket price from the final amount after applying discounts.

Is cashback credited for tickets purchased at promotional prices?

Yes, cashback will be credited under the standard program terms from the final amount.

Can you book a ticket through the contact center or messengers and receive cashback?

Yes, provided that the ticket is paid for online and the phone number provided at booking is already registered in the loyalty program.

Is cashback credited for tickets on other carriers' routes?

Yes, but at a slightly lower percentage.

Explorer

  • Cashback percentage on other carriers' routes: 2%

Traveler

  • Cashback percentage on other carriers' routes: 3%

Legend

  • Cashback percentage on other carriers' routes: 4%

Ambassador

  • Cashback percentage on other carriers' routes: 5%

Can a ticket paid for with bonus funds be refunded?

Tickets partially paid for with bonus funds are subject to refund rules for actually paid funds. For example, if a ticket costs 1000 UAH, of which 200 UAH is paid with cashback and 800 UAH with real money, the refund will be a percentage of the amount paid with real money, i.e., from 800 UAH.

Are bonus funds refunded in case of ticket return?

No, bonus funds are not refunded. However, you can transfer the ticket to another departure date with an additional payment to the full price.

Can the accumulated cashback be withdrawn?

No, cashback is only available for ticket purchases.