Terms and conditions

Contract of carriage of passengers and baggage

PUBLIC CONTRACT

on the provision of passenger and luggage transportation services on KLR Bus flights

LUX-REISEN BIS LIMITED LIABILITY COMPANY represented by the director Ivankova Ivanna Anatoliivna, acting on the basis of the Charter (hereinafter referred to as the Carrier), on the one hand,

and the INDIVIDUAL (LEGAL) PERSON who applied to the Carrier for passenger and baggage transportation services or the person in whose name the ticket was issued (hereinafter referred to as the Customer or Passenger), on the other hand,

collectively referred to as the "Parties", and each individually as a "Party", have entered into this Public Agreement (hereinafter referred to as the Agreement, Offer) regarding the following:

I. TERMS AND DEFINITIONS

1.1. The site is open for free visual inspection by any person, a publicly accessible website owned by KLR UA LLC, located on the Internet at the address https://klr.com.ua/, together with all its functionality, pages, graphics, etc., is intended for receiving services for finding a vehicle, its tracking route, availability of free seats, reservation, sale of travel documents (tickets) for this vehicle and other services.

1.2. Service - paid services for the transportation of the Passenger and his luggage in accordance with the route chosen by him, the date and time of departure of the Carrier's vehicle. The scope of the Service and the start of its provision are chosen by the Customer (Passenger) independently. The list of services provided to the Customer (Passenger) as part of the Order may be changed by the Carrier unilaterally.

1.3. Public offer (Offer) – a public offer of the Carrier in the form of a Public Contract for the provision of services for the transportation of passengers and baggage, which contains all essential conditions and is published on the Internet on the website of the ticket agent https://klr.com.ua/,

in the Mobile application https://apps.apple.com/ua/app/klr-bus/id1588675068?l=uk, or https://play.google.com/store/apps/details?id=com.klr.clients&hl=ru (hereinafter referred to as the Mobile Application), as well as published on the websites of any other agents selling tickets for the Carrier's flights.

1.4. Acceptance (acceptance) of the offer - full, unconditional, unconditional acceptance by the Customer (Passenger) of the terms of the Offer without any exceptions and/or restrictions, by making full or partial payment of the ticket price on the website of LLC "KLR UA" https://klr.com.ua/, in the Mobile application or at other agents selling tickets for the Carrier's flights.

Acceptance is equated in accordance with Part 2 of Art. 642 of the Civil Code of Ukraine until the Parties enter into a bilateral written contract on the terms set out below in this Offer.

1.5. Electronic passenger ticket, route receipt, insurance policy – ​​an electronic digital document stored in the system of the Service provider, the ticket sales agent or in the global reservation system, contains a complete set of data about the Service, displays the identification data of the Carrier (company providing the Service) , of the Customer, certifies the purchase of the Service, confirms the right of the person specified in the travel document to use the Service. It is provided to the Customer in the form of an electronic document: route receipt/electronic ticket (hereinafter - Ticket).

1.6. A paper ticket is a travel document of the prescribed form, which entitles the Passenger to receive transport services in accordance with the data registered in the ticket - the passenger's name, surname, route, date and time.

1.7. The booking application is considered the Customer's acceptance of this Agreement, and means the Customer's consent to compensation for losses suffered by the Carrier as a result of its withdrawal by the Customer. Reservations may require full or partial payment at the time of booking, or payment within a specified period after booking. An unpaid reservation means that the order is reserved for a certain period of time and during this time can only be sold to the Customer who placed the given Order.

1.8. The customer is an individual, a legal entity, an individual entrepreneur who, on the basis of the Contract concluded with the Carrier or a Ticket (paper ticket) for the Carrier’s flight purchased from a third party, orders the Services in his own interests and/or in the interests of third parties and/or performs payment for such services.

1.9. Passenger - a person who is indicated as a recipient of transportation services, or otherwise uses the services of the Carrier, in accordance with the Ticket (paper ticket).

1.10. Valid travel documents - documents that are recognized as valid in all countries on the territory of which the Passenger is transported, which allow him to cross the internal and external borders of countries, the validity period of which has not expired or will not expire before the end of the planned trip. The list of these documents depends on the requirements of the legislation of the country from which or into which the Passenger is entering. Any document of the Passenger is not considered a valid travel document if, due to its improper design or expiration date, a fine is applied to the Carrier by foreign competent authorities.

1.11. Baggage - items intended for the personal use of passengers, packed in bags or suitcases, which are transported on the same flight in the luggage compartment of the bus.

1.12. Hand luggage - small items for personal use, not exceeding the dimensions of 45 cm x 35 cm x 20 cm and weighing 5 kg (outer clothing, women's bag, water bottle, umbrella, laptop, etc.). Hand luggage is placed under your feet or on the luggage rack. The Passenger is responsible for keeping hand luggage during the flight, including stops and borders.

1.13. Rules of carriage of passengers and baggage – rules established by the Carrier, which determine the conditions, rights, obligations and responsibilities of the Passenger during carriage and in connection with it (hereinafter - Rules of carriage).

1.14. Personal data - information or a collection of information about a natural person who is identified or can be specifically identified (name and surname, contact data, payment data, e-mail address, etc.).

1.15.  The owner of personal data is a natural person whose personal data is processed and who has given consent to their processing.

1.16. Processing of personal data - any action or set of actions, such as collection, registration, accumulation, storage, adaptation, change, renewal, use and dissemination (distribution, realization, transfer), depersonalization, destruction of personal data, including using information (automated) systems.

1.17. The consent of the subject of personal data is a voluntary expression of the will of a natural person (representative of a natural person) regarding the granting of permission for the processing of his personal data by registering on the site, ticking the appropriate field of the site on granting consent, using the site, etc.

1.18. "early counting" service - preliminary ticket sale.

II. GENERAL PROVISIONS

2.1. This Agreement (public offer) is posted on the Website, in the Mobile application, on other resources of agents for the sale of tickets for the Carrier's flights, in accordance with Art. 633, 634, 641, 642 of the Civil Code of Ukraine contains all essential conditions for the provision of Services by the Carrier and offers an unlimited number of persons to receive the Services under the conditions specified in this Agreement.

2.2. The terms of this Agreement determine the relationship between its Parties and are set to be the same for all Customers (Passengers), except for those to whom the legislation of Ukraine has provided relevant benefits (if any).

2.3. The Agreement may be amended unilaterally by the Carrier without notice by the official publication of a new edition of this Agreement.

The new edition of the Agreement shall enter into force from the moment of its publication on the Website in the Mobile application and on other resources of agents selling tickets for the Carrier's flights.

2.4. Any Customer (Passenger) has the free opportunity and is obliged to review all the terms of the Agreement in the current version on his computer, tablet or phone by clicking on the name of the Agreement in the column that requires the Customer's (Passenger's) consent to fulfill obligations according to the Agreement and in agreement with it.

2.5. If the Customer does not agree with the terms of the Offer, he is obliged to stop using the Site or the Mobile application, or any other resource for selling tickets for the Carrier's flights and not to take actions aimed at accepting the Offer.

2.6. By agreeing to the terms of this Agreement, the Customer (Passenger) confirms his authority, legal capacity and legal capacity, financial capacity, and is also aware of the responsibility for the obligations imposed on him as a result of concluding this Agreement.

2.7. Full or partial payment by the Customer (Passenger) is evidence of unconditional acceptance of the Agreement. Thereby, the Customer (Passenger) confirms the authenticity of his (Passenger's) personal data and assumes full responsibility for their accuracy, completeness and reliability. The Customer (Passenger) assumes all possible commercial risks (registration of a new order, change of tariff, refund of money, etc.) associated with his culpable actions for making mistakes, inaccuracies when providing personal data.

2.8. The number of the Agreement corresponds to the number of the Ticket (paper ticket) purchased by the Customer (Passenger), and the date of conclusion of the Agreement is the date of making any payment to the selected Ticket (paper ticket).

III. SUBJECT OF THE CONTRACT

3.1. According to the Agreement, the Carrier provides passenger and baggage transportation services, and the Customer (Passenger) undertakes to accept and pay for the provided services.

Purchase by the Customer (Passenger) of a Ticket (paper ticket) for the Carrier's flight is evidence of the conclusion of the contract of carriage.

3.2. For the services provided by the Carrier, the Customer (Passenger) pays him the funds in accordance with the Carrier's current tariffs posted on the Website or in the Mobile application, or on other resources for the sale of tickets for the Carrier's flights.

Banking services related to the transfer of funds within the scope of the Agreement are paid by the Party that performs them. Tariffs can be changed by the Carrier unilaterally by posting the changed tariffs on the Website, in the Mobile application, on other ticketing resources.

3.3. In the event that the Customer concludes this Agreement in the interests of the Passenger(s), the Customer, by signing this Agreement, confirms and guarantees to the Carrier that the Customer has the necessary authority and mandate from the Passenger(s) to conclude this Agreement in the interests of the latter. At the same time, the Customer is jointly and severally liable under the terms of this Agreement together with the Passenger (s), and the actions of the Customer create civil rights and obligations for the Passenger (s) under the terms of this Agreement.

3.4. The e-mail address and/or phone number specified when purchasing the Ticket (paper ticket) is used as the Customer's (Passenger's) identifier.

3.5. The customer who has paid for the Services under this Agreement confirms that he has read and unconditionally accepts the terms of this Agreement. If the Customer is not a Passenger, by paying for the Services, he confirms that he is an authorized person of the Passenger on whose behalf the payment for the Services is made and by paying for the Services, he confirms that he has informed the Passenger of the terms of this Agreement and other information necessary for the Passenger to receive transportation services.

3.6. Information about the transportation route, the date and time of the beginning/end of the transportation, the name of the Carrier, etc. are indicated directly in the Ticket (paper ticket) for transportation.

IV. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The Customer (Passenger) has the right to:

4.1.1. to receive timely and complete information about the conditions and procedure for providing Services;

4.1.2. cancel the trip, return the Ticket (paper ticket) and receive back the value of the Ticket (paper ticket) - depending on the deadline for its return:

· cancellation or cancellation of the flight - 100% of the fare paid by the Customer (Passenger) is returned;

· voluntary cancellation at the Customer's (Passenger's) initiative more than 48 hours before the departure of the flight - withheld upon return of 15% of the fare paid by the Customer (Passenger);

· voluntary cancellation at the Customer's (Passenger's) initiative more than 24 hours before the departure of the flight - withheld upon return of 50% of the fare paid by the Customer (Passenger);

· voluntary cancellation at the Customer's (Passenger's) initiative more than 12 hours before the departure of the flight - withheld upon return of 75% of the fare paid by the Customer (Passenger);

· voluntary cancellation at the Customer's (Passenger's) initiative more than 1 hour before the departure of the flight - withheld upon return of 85% of the fare paid by the Customer (Passenger);

· voluntary cancellation on the Customer's (Passenger's) initiative less than 1 hour before the departure of the flight - the fare is not refunded.

4.1.3. get a seat in the vehicle according to the purchased ticket;

4.1.4. carry Baggage with you free of charge within the limits of the norms established by this Agreement and the Rules of Carriage;

4.1.5. to transport pets within the limits of the norms established by this Agreement and the Rules of Transportation;

4.1.6. other rights provided for in this Agreement.

4.2. Duties of the Customer (Passenger):

4.2.1. before purchasing a Ticket (paper ticket), familiarize yourself with this Agreement, transportation rules, transportation tariffs and other documents posted on the Website or in the Mobile Application and related to transportation, accurately determine the date and time of the trip, schedule and route, ensure the availability of valid travel tickets documents;

4.2.2. to indicate the necessary and reliable information when placing an order for the Service;

4.2.3.  immediately check the correctness of the data specified in the Ticket (paper ticket) immediately after receiving it and, in case of errors, immediately initiate the necessary changes;

4.2.4. pay for the Services in accordance with the terms of this Agreement and the Carrier's tariffs;

4.2.5.  keep the Ticket (paper ticket) and present it at the request of the Carrier;

4.2.6. arrive early at the place of departure;

4.2.7. carry with you all the properly executed documents necessary for entering the countries of destination and transit countries along the transportation route and present them at the request of the Carrier, its drivers and persons authorized to exercise control;

4.2.8.  occupy the place specified in the Ticket (paper ticket), keep it and present it in an expanded form at the request of the Carrier, its drivers and persons who have the right to control;

4.2.9. board (disembark) only after the bus has come to a complete stop;

4.2.10. to inform the driver about discovered forgotten things, documents and valuables;

4.2.11. to be informed about the customs rules and the procedure for crossing the state borders of the countries along the transportation route;

4.2.12. during the provision of Services, faithfully follow the recommendations of the ticket sales agent / Carrier and its drivers;

4.2.13. treat the equipment of the vehicle with care and prevent its damage;

4.2.14. perform other duties stipulated by this Agreement and the current legislation of Ukraine and the legislation of foreign countries along the transportation route.

4.3. The carrier has the right to:

4.3.1. limit or stop the provision of passenger and baggage transportation services in the event of force majeure (force majeure);

4.3.2. stop the movement of the vehicle in the event of a threat to the life and health of Passengers or other persons;

4.3.3. independently change the terms of the Agreement, including adjusting the current tariffs, change the terms of this Agreement by publishing notices of such changes on the Site, in the Mobile Application;

4.3.4. deny the Passenger transportation in case of violation of the requirements (provisions) specified in the Transportation Rules;

4.3.5. not to accept baggage and items restricted for carriage under the conditions specified by the Rules of carriage, the current legislation of Ukraine;

4.3.6. offer Passengers additional paid services;

4.3.7. demand from the Passenger the fulfillment of the terms of the Agreement, compliance with the legislation of the countries along the transportation route, the requirements of the Transportation Rules operating on the territory of foreign countries along the transportation route;

4.3.8. sell reserved but unpaid seats;

4.3.9. other rights provided for by law and this Agreement.

4.4. The carrier undertakes:

4.4.1. take measures to provide safe, convenient and high-quality Services;

4.4.2. to provide information and consultations on questions arising from Passengers regarding the use of the Services: placing an order, conditions for booking a seat, additional Baggage, etc.;

4.4.3. perform other duties stipulated by this Agreement.

V. PASSENGER AND LUGGAGE CARRIAGE RULES

5.1. The passenger must arrive at the bus departure point indicated in the Ticket (paper ticket) no later than 30 minutes before departure and register with the attendant no later than 20 minutes before the bus departure time indicated in the Ticket (paper ticket).

5.2. In the absence of the Passenger at the agreed place for boarding the vehicle and at the time of departure, the transportation is considered canceled, and all contractual obligations are terminated at the initiative of the Passenger. In this case, the cost of the Ticket (paper ticket) will not be returned to the Customer (Passenger).

5.3. In the presence of force majeure circumstances (circumstances of force majeure), the place of boarding may be changed by the Carrier unilaterally, and the Carrier shall notify the Passenger in advance of the departure of the bus. The Passenger is considered to have agreed to the conditions proposed by the Carrier without any comments or claims to the Carrier, if the Passenger continues to travel on the conditions proposed by the Carrier. In the future, the Passenger's claims on any issues in this regard are not considered and are not subject to satisfaction.

5.4. Boarding is carried out at the seats chosen by the Passengers in accordance with the presented Ticket (paper ticket). The Carrier has the right to change the seat number chosen by the Passenger.

5.5. Children under the age of 12 are not allowed to sit on the driver's seat, i.e. numbers 1 and 2.

5.6. Children under 12 years of age or up to 145 cm tall. travel in special vehicles (child seat/booster).

5.7.  Children under the age of 16 are transported only with the consent of parents (adoptive parents), legal representatives. Children over the age of 16 are allowed to travel unaccompanied by adults, but with the permission of one of their parents (legal representative).

5.8. During boarding, the Passenger is obliged to present valid travel documents and hand over his luggage to the luggage compartment. The Passenger is warned that in the event of refusal to present the documents or in the absence of any of the necessary valid travel documents (expiration), the Carrier has the right to unilaterally terminate the contract with the Passenger without reimbursement of the cost of the Ticket (paper ticket). The Carrier also has the right to refuse the Passenger a trip if the bus driver has reasonable suspicions that at least one of the travel documents may cause the Passenger problems with the border services and delays during border crossing.

5.9. The driver of a passenger vehicle does not allow Passengers who:

5.9.1. do not have tickets or do not present a certificate of the prescribed format, which confirms the right to benefits regarding the payment of travel;

5.9.2. do not have valid travel documents;

5.9.3. are under the influence of alcohol or drugs;

5.9.4. violate public order;

5.9.5. carry dangerous goods, in particular flammable, explosive and those that can contaminate the bus or passengers' clothes.

5.9.6. passengers presenting a passport of a citizen of the Russian Federation

In the event that the Passenger is not allowed to travel in the cases stipulated by this Agreement, the Agreement is considered fulfilled, despite the fact that the transportation was performed in a different volume than that provided for by the Ticket (paper ticket), the cost of the trip is not reimbursed and the Carrier does not have any claims are considered

5.10. In the event of the Passenger being detained at the state border for the purpose of checking travel documents, individual examination, customs procedures related to his personal belongings, baggage, the Agreement is considered fulfilled, despite the fact that the transportation was carried out in a different volume than that which was provided for ticket, the bus has the right to continue the flight without the Passenger, his personal belongings and luggage, the cost of the trip is not reimbursed and claims are not considered by the Carrier.

5.11. The bus makes stops on the route in accordance with the schedule, taking into account force majeure circumstances that may arise on the way of the trip and on which the Carrier's driver has no opportunity to influence (weather conditions, traffic jams, bypassing obstacles, actions and decisions of state regulatory bodies, actions and decisions of state and local bodies and administrations, queues at state borders, a bus accident and its unforeseen technical malfunction).

5.12. The duration of stops is announced by the driver. After the driver announces the stop, the Passenger must return to the bus cabin before the announced time expires. If the Passenger has not returned to the bus cabin within 5 (five) minutes after the end of the specified time, the driver has the right to continue the trip without the Passenger, and the Passenger who is late continues the trip on his own, while the cost of the trip is not reimbursed and claims are not considered by the Carrier.

5.13. The time of arrival is indicated in the Ticket (paper ticket) as an estimate, taking into account the circumstances of force majeure that may arise on the journey (weather conditions, traffic jams, bypassing obstacles, actions and decisions of state control bodies, actions and decisions of state and local bodies and administrations, queues at state borders, an accident with a bus and its unforeseen technical malfunction), including and force majeure.

5.14. If the Passenger does not have time for the guaranteed transfer, or was not delivered to the destination specified by the Carrier's tickets, the Carrier may provide the passenger with an alternative route, bus and/or alternative delivery option to the final destination. If the Passenger refuses to use an alternative route, bus and/or alternative delivery option, the Passenger will be refunded the cost of the unused part of the trip, based on the cost of 1 km.

5.15. The passenger is considered to have agreed to use the alternative bus and/or alternative delivery option of the Carrier without any comments or any claims against the Carrier, if he continues to travel by alternative route, bus and/or alternative delivery option to the destination offered by the Carrier. Under such circumstances, further claims of the Passenger on any issues in this regard shall not be considered and shall not be satisfied by the Carrier.

5.16. Boarding and disembarking of Passengers is carried out in accordance with the permission documents of the Carrier. Boarding and disembarking at other locations is prohibited. The passenger is obliged to board the bus at the departure point specified in his Ticket (paper ticket).

5.17. The traffic schedule does not provide for disembarking passengers within populated areas in violation of the Traffic Rules.

5.18. If the departure of the flight is delayed for any reason from the point of departure or arrival at the destination specified in the Ticket (paper ticket), the Passenger may use a trip with a changed schedule and/or route or initiate a return of the unused part of the trip, based on the cost of travel is 1 km. In the event that the Passenger used a trip with a changed schedule and/or route, further claims will not be considered by the Carrier.

5.19. If the Passenger arrives for boarding with dirty clothes, is in an intoxicated state (including the effects of alcohol/drugs) or otherwise threatens, restricts the safety, health or comfort of other Passengers and/or crew, behaves inappropriately, aggressively, suspiciously or has with him valid documents necessary for crossing the border, the Carrier has the right to unilaterally terminate the contract of carriage. In this case, the Passenger will not be allowed to travel, further claims will not be considered by the Carrier.

5.20. During the flight, Passengers are prohibited from:

5.20.1. To transport substances and objects dangerous to human life and health, as well as substances and objects that can cause damage to the property of other Passengers.

5.20.2. Drink any alcoholic beverages.

5.20.3. Smoking in the cabin or in the toilet of the bus.

5.20.4. Disrupt the work of the driver(s) or cause inconvenience to other Passengers by their behavior.
5.20.5. Put your feet on the seat or block the passage in the bus.

5.20.6. Lie on the seats or on the floor of the bus.

5.21. For the safety of the Passenger himself, as well as to avoid harm to other passengers and the vehicle, it is not recommended to move around the interior of the bus unnecessarily and stand in the aisles while the bus is in motion.

5.22. If the Passenger has problems with any government authorities during the trip, as well as if the Passenger violates the Rules of Transportation, the bus driver has the right to independently disembark the Passenger from the bus or contact the law enforcement authorities and act in accordance with their instructions. In such cases, the cost of the Ticket (paper ticket) is not refunded, further claims are not considered by the Carrier.

5.23. In the event that the Passenger does not comply with customs and border regulations and is detained at the border and this causes a flight delay of more than 15 minutes, the bus driver has the right to leave the border without the Passenger in accordance with the bus schedule and without compensation for the fare, further claims by the Carrier are not are considered

5.24. The Carrier does not guarantee and is not responsible for the untimely arrival of buses at their destinations, transfers to other modes of transport and other carriers, connecting flights, if such delay or non-arrival is not due to the fault of the Carrier's drivers, as well as due to conditions beyond their control (delays when crossing borders, weather conditions, traffic jams, bypassing obstacles, actions and decisions of state control bodies, actions and decisions of state and local bodies and administrations, queues at state borders, a road accident with a bus and its unforeseen technical malfunction, repair work on the roads, etc., the actions of the Passengers themselves, which influenced the fulfillment of these circumstances, etc.), incl. due to force majeure circumstances.

5.25. Special conditions:

5.25.1. Seats behind drivers can be occupied by Passengers over 14 years old.

5.25.2. In order to ensure the safety of the passengers themselves, Passengers with limited mobility (sensory or movement, permanent or temporary, mental) are allowed to travel on the bus only accompanied by another adult. The accompanying person must not be disabled.

5.25.3. The bus schedule does not provide time for visiting Duty Free.

5.25.4. All seats in the bus are equally comfortable. The Carrier reserves the right to change the Passenger's seat without prior notice due to a change of bus or wanting to ensure the safety of passengers and drivers, or for the purpose of providing the highest quality transportation.

5.25.5. If the seat in the bus is equipped with safety belts by the manufacturer, the passenger must be fastened while the bus is in motion.

5.25.6. A passenger on the Carrier's domestic and international flights is allowed to carry luggage free of charge in the luggage compartment of the bus, and in the cabin of the bus on the luggage shelf - hand luggage, the number of units, the size and weight of which is determined by the Carrier according to the following parameters:

Free of charge, one passenger can carry two pieces of luggage, the total weight of which is:

· Poland, Czech Republic, Austria, Slovakia - 40 kg (divided into 2 bags, each of which does not exceed 20 kg, size 90x60x40 cm) and one hand luggage up to 5 kg;

· Germany, Belgium, Holland, Luxembourg, France, Switzerland - 40 kg (divided into 2 bags, each of which does not exceed 20 kg, size 90x60x40 cm) and one hand luggage up to 5 kg.

Standard baggage allowance is included in the price of the discount ticket.

When buying an additional ticket for 1 person (Travel without a neighbor for -50%), one piece of luggage (suitcase) measuring 90 x 60 x 40 cm can be transported free of charge. and weighing up to 20 kg.

5.26. Additional luggage is transported if there is free space in the luggage compartment of the bus, for which a surcharge of 10% of the Ticket (paper ticket) value is charged for one additional luggage space, except for routes in the German direction. On routes from Germany to Ukraine, an additional payment of 1.8 Euro per kilogram is made, to Ukraine from Germany 1.8 Euro for each kilogram. The availability of free space in the luggage compartment of the bus is decided upon boarding.

5.27. The Carrier has the right to refuse the Passenger the transportation of additional baggage.

5.28. The carrier does not assume responsibility for causing any damage to things that are not allowed to be transported in the luggage compartment of the bus, as well as things that are easily damaged, perishable, improperly packed, valuable things (money, documents, electronic and technical means, etc.) transported in the luggage compartment of the bus.

5.29. The Carrier is not responsible for damage to Checked Baggage, including broken wheels and handles, lost lashing straps, and minor damage such as cuts, scratches, creases, or stains resulting from normal wear and tear and use during travel. . The passenger is responsible for keeping hand luggage.

5.30. The Passenger is responsible for keeping hand luggage in the bus cabin, it is not allowed to place hand luggage in the bus aisle.

5.31. Transportation of animals is allowed if their weight does not exceed 8 kg A mandatory condition for transportation is the presence of a portable container (with a solid bottom) and all necessary documents for crossing the border. The price of a ticket for an animal can be purchased at the full price of a reserved ticket.

In order to avoid problems at the state borders, those traveling abroad with pets must comply with the rules stipulated by the Resolution of the CMU "On the Transportation of Animals" No. 1402 dated November 16, 2011 and the requirements of the European Union Regulation. Domestic animals can be imported into the territory of the European Union if the following documents are present:

• Veterinary passport. To obtain which you need to go through:

• chipping;

• preventive treatment against fleas and worms;

• vaccination against rabies and research on the titer of anti-rabies antibodies.

• Veterinary certificate Form No. 1 or form 1-VET.

• Transport container for transporting animals.

You can find more information about traveling with animals at the following link: dpss.gov.ua/news/peretin-kordonu-z-domashnim-ulyublencem-yaki-dokumenti-neobhidni

5.32. In the absence of valid travel documents for the transportation of animals, the Passenger will be refused transportation without refund.

5.33. The "early booking" service is a preliminary promotional sale of tickets under the following conditions:
- 30% - when buying a ticket 30-39 days before the departure date.

- 40% - when buying a ticket 40-49 days before the departure date.

- 50% - when buying a ticket 50 or more days before the departure date.

5.33.1. Payment for the service is made directly when ordering a ticket.

5.33.2 For the purchase of tickets, under the terms of the "Early booking" service, funds are not refunded, since these tickets are promotional and information about the promotion is displayed in advertising on the company's official website https://klr.com.ua/. (Article 15 of the Law of Ukraine "On the Protection of Consumer Rights")

5.33.3. A ticket purchased under the terms of the "Early booking" service can be transferred to another date or flight, subject to the additional payment of the difference between the paid amount and the full cost of the new ticket (Article 9 of the Law of Ukraine "On the Protection of Consumer Rights")

5.34.4 With the "Early Booking" service, the passenger has the right to free transportation of one piece of luggage (suitcase) measuring 90 x 60 x 40 cm. and weighing up to 20 kg. For additional luggage (suitcase) that does not exceed the size of 90x60x40 and weighs up to 20 kg, the passenger pays 20 euros or 800 UAH.

5.35. In case of transfer of the ticket to another date, change of name, surname or route, an additional fee of 10% of the ticket price is charged.

5.36. If the ticket is rescheduled, an additional fee of 20% of the ticket price is charged, provided that the difference in price does not exceed UAH 1,000. If the difference exceeds this amount, an additional payment must be made to the full cost of the new ticket.

5.37. The passenger can transfer the ticket indefinitely. Such a ticket is valid for 45 days from the moment of transfer.

VI. RESPONSIBILITY OF THE PARTIES

6.1. In the event of non-fulfilment or improper fulfillment of their obligations under the Agreement, the Parties bear the responsibility provided for by laws and this Agreement.

6.2. The passenger must handle the bus equipment with care and prevent its damage. The passenger bears financial responsibility for the damage caused to the vehicle and is obliged to compensate it to the Carrier.

6.3. The carrier is not responsible for the safety of the luggage, valuables and documents of the Customer/Passenger during the entire period of receiving services under this Agreement. The person to whom the Services are provided is responsible for the safety of his property both on the territory of Ukraine and abroad.

6.4. The Customer bears full responsibility for the reliability of the information provided about himself and the Passengers and the validity of the documents provided. In the case of non-departure of the Customer/Passenger due to incorrect registration of the passport or other necessary documents, including for a child, all financial expenses are borne exclusively by the Customer/Passenger. If, during the border crossing, it is found that the Customer/Passenger does not have or has improperly prepared documents for crossing the border and this will cause damage to the Carrier, the Customer/Passenger shall compensate the Carrier for all losses, including fines, penalties, legal assistance costs, etc.

6.5. If the Customer acted without proper authority regarding the purchase of a ticket in the name of a third party (Passenger(s)) and his actions were not agreed with the Passenger(s), then the Customer is personally fully responsible for any damages to the Passenger (- ami).

6.6. Incomplete payment by the Customer of the Services under this Agreement relieves the Carrier of all responsibility related to the fulfillment of obligations under the Agreement.

6.7. Failure to comply with the Transportation Rules by the Customer (Passenger) may lead to the cancellation of orders and denial of access to the purchased Services, including the opportunity to use the Ticket (paper ticket), without returning the funds spent on its issuance.

6.8. The driver of a passenger vehicle has the right not to allow Passengers who do not have valid travel documents to travel without returning the money spent on issuing a Ticket (paper ticket).

VII. FORCE MAJEURE CIRCUMSTANCES

7.1. The Parties are released from responsibility for partial or complete non-fulfillment of obligations under this Agreement, if such non-fulfillment of obligations was the result of force majeure circumstances (force majeure circumstances) that arose after the conclusion of the Agreement as a result of extraordinary events that the Parties could not foresee and which the Parties could not prevent by their own actions. Such force majeure circumstances include (including but not limited to the following list):

natural disasters, hostilities, war, embargo, quarantine, pandemic, epidemic, decisions of state authorities that caused the impossibility of fulfilling this Agreement. The validity period of force majeure circumstances is confirmed by a certificate issued by the Chamber of Commerce and Industry of Ukraine (its territorial body).

7.2. Upon the occurrence and termination of the circumstances specified in p. 7.1 of this Agreement, the Party for which it became impossible to fulfill its obligations under this Agreement must notify the other Party in writing within 5 working days.

7.3. In the absence of timely notification provided for in Clause 7.2 of this Agreement, the Party is obliged to compensate the other Party for damages caused by the lack of notification or late notification, except for cases when such notification became impossible due to force majeure.

7.4. In the event that the force majeure circumstances will last more than a month, each of the Parties has the right to initiate the termination of this Agreement by sending the other Party a written notice 15 (fifteen) calendar days before the predicted date of termination.

VIII. TERM OF EFFECTIVENESS AND OTHER TERMS OF THE AGREEMENT

8.1. This Agreement enters into force from the date of its acceptance by the Customer (Passenger) and is valid until the Parties fully fulfill their obligations.

8.2. Any disputes regarding the performance of this Agreement, arising at the initiative of the Customer (Passenger), are subject to consideration by the appropriate court at the location of the Carrier in compliance with the claims procedure. A written claim must be sent to the location of the Carrier. The claim is considered by the Carrier within a month from the date of its receipt, unless otherwise determined by the current legislation of Ukraine.

8.3. The parties have decided that in case of discrepancies between the terms of this Agreement and the provisions of the current legislation of Ukraine, the provisions of this Agreement shall take precedence. In everything that is not provided for in this Agreement, the Parties are governed by the current legislation of Ukraine.

8.4. The Carrier and the Customer (Passenger) exchange messages by e-mail. The Customer (Passenger) agrees that all messages, news and other communications in electronic form made by the Carrier meet the same legal requirements as in paper form.

Documents submitted by the Customer (Passenger) via electronic means of communication (electronic documents) to the Carrier may be the last to be considered before exchanging them for originals.

8.5. The Parties under this Agreement take all necessary measures to ensure the confidentiality (non-disclosure) of technological, financial, commercial, confidential and other information and documentation, commercial secrets, and personal data of individuals received from the other Party.

IX. DETAILS OF THE CARRIER:

LLC "LUX-REISEN BIS"

EDRPOU code - 42759248,

Location: 29011, Khmelnytskyi, str. Vinnytsia highway, 12/2,

Email: feedback@klr.com.ua

Phone: 068-770-60-30 (24/7, free of charge from landline and mobile phones from Ukraine).