Top 5 reasons for refusing a passenger boarding on a trip.

Many passengers believe that having a paid or reserved ticket guarantees them admission to the bus trip. And of course, when the driver refuses to board them, passengers immediately have a bunch of questions, grievances, and negativity. Let's figure out why and in what cases the driver has the right to refuse a person "on board."

Reason №1. The passenger shows clear signs of alcohol or drug intoxication.

Signs of alcohol or drug intoxication in a bus passenger may include:

  • Smell of alcohol or drugs.

  • Slurred speech.

  • Dilated or constricted pupils.

  • Drowsiness or agitation.

  • Hazy gaze or lack of reaction to surroundings.

  • Coordination impairment, inappropriate behavior.

If you notice such signs in a bus passenger, it may indicate that they are under the influence of alcohol or drugs. In such a situation, it is important to inform the driver to take appropriate action.

Reason №2. The passenger lacks the necessary documents.

The absence of necessary documents when boarding a bus may be grounds for refusal for the following reasons:

  • Passenger and driver safety.

  • Legal requirements.

  • Passenger flow control.

  • Prevention of fraud.

This applies not only to citizens but also to animals that a passenger wants to take on the trip. In general, refusal to board due to the absence of all necessary documents is governed by legislation and bus company rules to ensure the safety and control of the transportation process.

We have compiled a list of documents with which you can cross the Ukrainian-Polish border, information here: https://klr.com.ua/blog/crossing-border. Before traveling, it is MANDATORY to check the current information on:

  • Website of the State Border Guard Service of Ukraine: number - 1598 (from mobile) and +38044-527-63-63 (for calls from abroad).

Also, in the diplomatic missions of the countries along the route, as the rules may change.

Reason №3. The passenger carries more luggage than allowed and refuses to pay extra.

On KLR Bus routes, the ticket price includes luggage transportation within the following limits:

  • On routes to Poland, Czech Republic, Slovakia, Austria, the ticket price includes luggage transportation: with a total weight of up to 30 kg (distributed over 2 bags, each not exceeding 15 kg, size 90x60x40cm) and one hand luggage up to 5 kg. In case of exceeding the allowable norms, an additional payment of 10% of the ticket price is charged on these routes. The availability of free space in the bus luggage compartment is decided upon boarding.

  • On routes to Germany, Belgium, the Netherlands, Luxembourg, France, Switzerland - up to 40 kg (distributed over 2 bags, each not exceeding 15 kg, size 90x60x40cm), and one hand luggage up to 5 kg. If the allowable norms are exceeded, an additional payment of 1.8 Euros per kilogram is charged on these routes. The availability of free space in the bus luggage compartment is decided upon boarding.

For children under 6 years old (with a 50% discounted child ticket) - the possibility of transporting either a baby carriage or 1 suitcase, the weight of which does not exceed half of the specified limits, namely:

  • On routes to Poland, Czech Republic, Slovakia, Austria - up to 15 kg.

  • On routes to Germany, Belgium, the Netherlands, Luxembourg, France, Switzerland - up to 20 kg. The general recommendation for passengers is not to exceed the established limits, but if you really need to take an extra suitcase on the road - then be prepared to pay extra for it.

Reason №4. The passenger has prohibited items during the trip.

Transporting prohibited items in the bus luggage can be dangerous and illegal. Prohibited items may vary depending on the country and local laws, but they usually include such categories as:

  • Firearms and ammunition.

  • Explosives and flammable materials.

  • Drugs and controlled substances.

  • Sharp and cutting objects.

  • Harmful chemicals.

  • Cultural valuables.

We also draw attention to the list of goods that can be imported into the Republic of Poland through the Ukrainian-Polish border within certain limits (food products, alcohol, cigarettes, etc.) - the information is collected separately here: https://klr.com.ua/blog/transportation-rules.

Reason №5. The passenger wants to travel with a pet (cat/dog) but doesn't have a carrier.

We allow passengers to take their beloved pets on the trip, but animals must have mandatory documents and a carrier with a solid bottom. Without animal carriers, passengers (and their owners) are not allowed in the bus cabin for reasons of safety and comfort of other passengers on board.

If you plan to travel with your cat/dog, we think it would be appropriate for you to review our article "Transporting Animals by Bus," where we have collected all the top questions from passengers regarding the transportation of animals on KLR Bus routes: https://klr.com.ua/blog/road-animals.