Luggage transportation
Here you will learn all about our approach to luggage transportation. We understand that every item you take with you has its own story, and we do our best to make your journey comfortable and safe.
Your ticket includes free baggage allowance
We strongly recommend that you clearly label all luggage with your name, address and phone number.
Excess baggage is charged separately.
Hand luggage
Large luggage - 2 pieces
What luggage is allowed?
It's important to pack your belongings securely so they don't get damaged or lost. We've put together some simple guidelines for your stored luggage so everything arrives in one place.
Suitcases
Backpacks
Travel bags
Sealed boxes
Chests
Tools
Plastic bags
Paper bags
Objects sticking out of luggage
More information about what luggage is recommended to take and what is not can be found at the link
Luggage transportation rules
01
Luggage transfer
You are responsible for collecting your luggage when you arrive at your final destination, when you get off at an intermediate stop, or when you transfer to another bus. You must collect your bag yourself and take it with you on the next bus.
02
Luggage storage
Once your boarding time has been announced, load your stored luggage onto the bus. Be sure to remember where you put it on the bus as you are responsible for collecting it and, where possible, transferring it to the next bus. If you need assistance with your luggage, just let us know.
03
Lost luggage
We will do our best to help you reunite your belongings if you lose them. However, we are not responsible for any lost or damaged baggage. Please see our Full Terms and Conditions for more information. If we find your baggage, we will notify you and ship it to the address you provided.
Animal transportation
Your pet can travel with you if its weight does not exceed 8 kg. For a comfortable journey, please use a carrier with a hard bottom and prepare the necessary documents for crossing the border, details at the link. You can purchase a ticket for your four-legged friend at full price with a separate seat.
Popular questions
How much extra baggage can I take with me?
The amount of excess baggage that you can take with you depends on the capacity of the luggage compartment. On routes to Poland, the Czech Republic, Slovakia, Austria, if the permissible norms are exceeded, a surcharge of 10% of the ticket price on the specified routes is charged.
On routes to Germany, Spain, the Netherlands, Switzerland, Austria, Hungary, France, Italy, if the permissible norms are exceeded, a surcharge of 1.8 Euro per kilogram is charged. The availability of free space in the luggage compartment of the bus is decided upon the fact upon boarding.
Strollers and car seats
You can take a stroller for your children, but then the baggage allowance for the child does not count. In addition, you can pre-order a car seat from our support service to make your trip even more comfortable and safe.
Wheelchairs/walking aids
If you are traveling with a wheelchair or walking aids, their transportation will be free of charge. For full information, please contact our support team. You can find the contact details of the support team in the Contacts section.
Bicycles and sports equipment
Bicycles, golf clubs, skis and ski poles are all considered oversized baggage. They must be packed in wood, tarpaulin or other packaging and securely fastened (you will have to pay for this baggage).